The news of major players in the BPO industry venturing into Domestic services came as a breath of fresh air for all BPO aspirants who hated working night shifts.Intelenet is already a major player in the domestic space.
That all these organizations are offering similar facilities as that of other International BPOs is what is interesting.Also in addition to the fact that, one would not have to work night shifts, fluency and accent would also be a relief in these BPOs because they are majorly catering the Indian market.
With this, the fear that the BPO sector would die a death like the medical transcription industry has been put to rest. After all who would deny the fact that consumerism is here to stay and that the Indian market is becoming more and more customer oriented.