Adding on to the statistics that I had presented earlier, a bit more statistics on the revenue that the BPO industry had grossed up for this financial year.
According to a recent survey released by the National Association of Software & Services Companies & (NASSCOM), the information technology enables services (ITES) – business process outsourcing (BPO) sector in India is growing steadily and could reach $8 billion in 2007.
“In 2005-06, the industry size and growth exceeded our forecasts, reflecting strong demand. The entire software and services industry is expected to record revenues of $36-38 billion in fiscal year 2007; we expect the ITES-BPO segment to continue its growth momentum and expect exports to cross $ 8 billion during 2007, ” said Kiran Karnik, President, NASSCOM.
NASSCOM’s annual studies on the IT-BPO industry show growth and gains for the sector on all fronts.
NASSCOM’s annual study on the performance of the IT services and BPO sector in 2006-07 has shown that it exceeded analyst expectations. The IT software and services segment alone notched up revenues of US$ 39.6 billion and a growth of 30.7 percent during the year. Based on these spiraling figures, NASSCOM is estimating 2007-08 growth statistics to touch anywhere between 24 and 27 percent.
The growth that this industry has seen in the year 2005-06 will continue or, exceed this year and the preliminary statistics already says that the growth for this year till now is greater than what was anticipated.
But the sustenance of this growth depends on the employees and the management of these BPOs, to a great extent. If we are able to provide the kind of quality that is being expected of us, outsourcing will keep happening and BPOs will keep growing.