I faced this couple of years ago and I am sure there would be lot of people who would have faced the same situation.
A friend of my father came with a marriage proposal for me uninvited. The proposal was for his daughter. He had got to know from somewhere that this son of this proud father was working in a multinational company, earning a handsome salary. He went after talking a lot about his daughter, not listening to what my father had to say only to come back the next day and inform my father that he would not be interested in considering a proposal with a guy working in a “CALL CENTER”.
The job in a BPO has always been considered inferior. But the question is why is it being considered inferior?
Wouldn’t I want to speak to a competent person when I call up a customer care? With phone based customer care and phone based sales offers gaining importance; that too just because I would prefer to sit at home or, office and avail of these facilities, a good customer care representative is what anybody would want to speak to when he calls a toll-free number.
So when these representatives are involved in a ‘Service’, how can that job be inferior? It is indeed not inferior but is comparable to any other white-collar job in the society. It is at least better than those jobs where the name is given to ‘Service’ but ‘corruption’ is the name of the game. These representatives at least do not have that option.
We need to accept that a career in a BPO is like any other career and should look forward to tapping those hundreds of thousands of opening that the BPO industry has to offer. The Myth that we have had about this industry has to break and we need to participate in the growth that this sector has to offer our society and economy.