What do you get in a BPO?

Working with a BPO has lots of attractions attached to it.No wonder the youth gets attracted towards it.But the real charm and advantage of a BPO is yet to be understood by these prospective employees.Probably this is one reason why people joining this industry tend to be skipping around looking for better options.In doing so what they never understand is the fact that what they are considering a “BETTER PROSPECT” is infact not a ‘better prospect’ but a ‘lesser prospect’.
BPO brings with the tag of ‘working with an MNC’.Hence the culture you would find in most of the BPOs is an MNC culture.But where our youth at times falters and consequently brings about a bad name to the industry is in trying to imitate the lifestyle of the West.If only we had the ability to adopt everythings that is positive in the Western culture and inherit the rest of the things from our culture, we would probably have been the most sought after.But nevertheless, that is not what it is meant to be.
The MNC work culture gives us a lot of things;

• 5 Day work – Indians were used to working 6 days a week till our markets opened up. Globalisation brought the 5 day work culture to India and only the MNCs follow it. A tiring weeks work ideally requires 2 days off and the MNC BPO culture offers this.
• Opportunity for graduates – Graduates now get an opportunity to work in comparison to what used to happen about a decade back.Not only do they get an opportunity to work but they get paid handsomely as well.
• Good-bye to the ‘Sir’ culture – The MNC culture sees very less use of the term ‘Sir’. Though there are a bit of those ‘rogue’ bosses in the lower-middle management level, the bosses in the upper management are somebody you would love to work with.
• College atmosphere – The atmosphere you would find in a BPO is similar to that of a college. This is what attracts most of the young graduates to this industry.
• Entertainment facility – One would love working in BPOs with the various entertainment facilities and options available in the organizations. You would find gyms, games facilities and much more in the best organizations in this industry.
• Learn while you work – There are lots of opportunities for learning available in BPOs.People who are focussed can learn the basic art of selling – not just selling products but the art of selling their skills. BPOs also have tie-ups with various institutions and gives you an opportunity to study further.
• Best place to be groomed – It is normal for any organization to be seeking only experienced professionals. But BPO is one place where you would join as an absolute fresher and would be groomed and mentored to be the managers of tomorrow.

Employees in BPOs keep skipping jobs just because they get a better paying job, rather an alternative with a different BPO.What such employees need to understand is that in doing so they are loosing an opportunity to get groomed to become managers. There is a whole world of opportunities out there for people who stick to one organization.It is just about exploring them.In addition to sticking to one organization, there are certain basic things that are expected from any such employee which would be discussed in my further blogs.